General Terms of Service and Cancellation Policy of Panan Krabi Resort
Address: 945 Moo 2, Tumbon Aonang, Amphur Muang, Krabi 81180
Email: [email protected]
Phone: +66 (0)75-817-788
Fax: +66 (0)76-817-789
These terms and policies apply to all guests visiting Panan Krabi Resort purchasing their services/products at www.panankrabiresort.com, hereafter called the website.
All purchases made through the website require full payment with a credit card at the time of purchase. By default, prices on the website are in THB. Once you initiate the booking process, you can select alternative currencies. However, the transaction will always be made in THB. Prices include VAT and all other taxes and service fees. Prices quoted can change without notice. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless there is a price increase due to government laws or currency fluctuations.
All products and/or services, e.g. reservations at restaurants, massage reservations, accessories, and more, are subject to availability. Should these services/products be unavailable for any reason, you will be entitled to either a refund of that particular service/product or change your booking to another time and/or date without having to pay any change fee.
Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Vouchers obtained from unauthorized sources may be lost, stolen, or counterfeit, and if so, are void. Vouchers are not redeemable for cash. It is illegal to reproduce them in any form.
If you wish to make any changes to your confirmed booking, it must be presented to Panan Krabi Resort in writing. Where changes involve moving from a higher-priced room to a lower-priced room, the difference will not be refunded. To amend a booking, please send us a request via email at [email protected] and reference your original booking confirmation number. You cannot change the date or time of a booking after the originally selected date/time has passed.
All reservations must be guaranteed by a valid credit card at the time of booking. For any reservation made fewer than 3 days prior to expected arrival, a deposit for the full stay will be charged at the time of booking.
Cancellation notice must be received at least 3 days prior to expected arrival, or a late-cancellation penalty equal to the cost of the full reserved stay will be charged. The same penalty applies to no-shows. Any material changes requested within the cancellation period are subject to approval by Panan Krabi Resort. All cancellations must be presented to Panan Krabi Resort in writing, via email, to the address [email protected]. Cancellation charges are as follows (days of notice are based on date/time of arrival):
The cancellation policy is not valid in conjunction with any other promotional offer or contract and does not apply to groups.
Panan Krabi Resort reserves the right to cancel all bookings and reservations in accordance with operating requirements or circumstances beyond its control, such as equipment malfunction, natural hazards, unfavorable weather or outside conditions, or any other similar events that could result in the temporary closure of Panan Krabi Resort. If the booking is canceled by Panan Krabi Resort due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee.
All cancellations must be presented to Panan Krabi Resort in writing, via email, to the address [email protected]. Cancellation charges are as follows (days of notice are based on date/time of arrival):
Private transportation to/from Panan Krabi Resort is available upon request. Krabi airport transfer services are available as an add-on in the booking process. Private transfer from Krabi airport costs 800 baht per car (maximum 8 persons per car/minivan) one way. If transfer is requested between 9 pm and 5 am, a surcharge of 200 baht per way applies.
Please contact us for making a booking. Kindly advise your hotel reservation reference number and detailed flight arrival information. All transfer requests are subject to reconfirmation by Panan Krabi Resort.
Photographs, films, or social content taken at Panan Krabi Resort cannot be used for any commercial purposes without prior written consent from Panan Krabi Resort. For further information, please see our photograph/film release conditions on our website. We reserve the right to seek compensation for any use that is contrary to our conditions.
Panan Krabi Resort disclaims responsibility for any loss, damage, accidents, sickness, or changes in schedule caused by weather, strikes, or any other irregularity outside the company’s control and for expenses due to any of these reasons. Panan Krabi Resort disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.
We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.
You agree that any claim, action, or lawsuit arising out of these terms and conditions and/or the services/products purchased, shall be interpreted and governed in conformity with the Kingdom of Thailand law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of the Kingdom of Thailand.
We reserve the right to change these Terms of Service and Cancellation Policy at any time. The date of the last revision of these Terms of Service is set at the bottom of this page. Your continued use of the website after any such modifications will constitute your acknowledgment of the modified Terms and agreement to abide by the modified Terms.
945 Moo 2, Tumbon Aonang Amphur Muang,
Krabi 81180 Thailand
Tel: +66 (0) 75 817 788
Fax: +66 (0) 75 817 789
Email: [email protected]
